Small Print

Nobody (except bike geeks) wants to open up a box and find a flatpack bicycle, so for that reason, our bicycles are what we call 95% assembled when they are shipped. The most that they will require is a small amount of assembly which usually only involves inserting and tightening handlebars and attaching pedals (we only take these off to make shipping less expensive). Please note that we strongly recommend that your local bike shop carries out this assembly and that they check the bike before riding as well as completing a service within one month of riding. Beg Bicycles will NOT be liable if a fault arises due to incorrect assembly. Please keep the assembly receipt from the bike shop with your warranty.

Our bicycles are intended for use on roads and well-made paths.

No liability is accepted for damage caused through neglect, improper use (including off-road cycling), lack of regular servicing, road accident/collision, or anything other than faulty materials or workmanship.

1. Beg Bicycles are covered by a 10-year unlimited mileage warranty for the main frame and forks, commencing from the date of purchase, for faulty materials or workmanship.
2. The fork and frame are guaranteed for 2 years against corrosion.
3. Non-wearing parts on your bicycle (crank arms, mudguards, etc.) are covered by a 2-year warranty.
4. Components which are expected to wear as part of their normal function, such as tyres, bulbs, chains, sprockets, brake pads etc. are excluded from the terms of this warranty, unless there is a manufacturing defect in the part.
5. Other items excluded from warranty are the saddle, luggage, paint, chrome, polished aluminium items, or decal where deterioration has been caused by normal wear and tear, exposure or lack of correct maintenance.
6. Any part found to be defective during the warranty period will be repaired or replaced at the discretion of Beg Bicycles Ltd.
7. Beg Bicycles may, at its discretion, make repairs or replacement of defective parts falling outside the warranty period, but such work shall not be deemed to be any admission of liability.
8. This warranty is invalidated if you sell your bike. A warranty is not transferable under any circumstance.
9. Please keep records of all maintenance carried out by your local bike shop and please ensure you make these service records available, if requested, whenever service, repair or warranty work is undertaken on your bicycle.
10. Defects caused by faulty adjustment, or repairs and alterations are not covered by this warranty.
11. Defects caused by the use of non-original parts and accessories are not covered by this warranty
12. The warranty does not cover bikes used on a commercial basis, e.g. by couriers or despatch riders, rentals, etc.
13. Should a warranty claim become necessary, Beg Bicycles Ltd shall not be liable for expenses incurred while the bicycle is off the road, including costs associated with loss of use, inconvenience, lost time, commercial losses or other incidental or consequential damages.
14. Should a warranty claim become necessary our Customer Services team will be happy to help. Please contact us to discuss.
15. This warranty does not affect your statutory rights.
16. This Warranty shall be governed by and construed in accordance with English law. Any question(s) arising in connection with this Warranty are subject to the exclusive jurisdiction of England and Wales.

At Beg Bicycles Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly.

Is my payment secure?
When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website. This connection is different from a connection for normal Internet browsing. Your browser should show an icon to indicate that it has made a secure connection, such as a security padlock. Depending on your browser settings, you may also get a message asking you if you want to continue and make the secure connection.

The information that you provide during purchasing your goods is entirely associated with your purchase. Any personal information you send to our secure server while the padlock icon is showing will be encrypted. This means no-one can intercept your details and read them.

Our data collection and storage is governed by the rules of the UK Data Protection Act. We will not divulge your email address to any other company.

Why do you need my telephone number?
We keep a secure database with all our customers' telephone numbers so that we can contact you quickly if there is a query on your order.

Why do you need my email address?
We keep customers email address so that we can communicate with you quickly and also update you with the status of your order. With your consent, we would also like to keep you updated about our latest news, special offers and promotions.

Do you pass on my details to third parties?
We may occasionally make names available to companies whose products we think might interest Beg Bicycle customers. We only pass on details with customers consent.

Do you use cookies?
Yes, on our web site we use cookies only to store information about the products you are interested in. So when you add a product to your basket we remember this information with a cookie.

At Beg Bicycles Ltd we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.

Your data
At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil orders, or to respond to enquiries. The information is held in our secure database.
We may contact you either by post, email or telephone.

Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company.

Data Protection Act
Our data collection and storage is governed by the rules of the UK data protection act and associated legislation

Third party relationships
We very occasionally make your postal address details available to good and interesting companies, whose products may interest Beg Bicycle customers - but if you do not want us to do this, when registering with the site, just check the third party check box and we will make sure we don't.

We will not divulge your email address to any third parties.
Areas of the site may contain links to other third sites that may be of interest to you.

Please be aware that we don't have control over the content of these sites or their privacy practices.

Cookies

Many web sites store information in a small text file, called a cookie, which is kept on your computer’s hard drive. On our web site we use this facility only to store information about the products you are interested in. So when you add a product to your basket we remember this information with a cookie.

We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information.

You do have the facility to switch off your cookie; however this means that you will have problems adding products to your basket.

Changes to privacy policy
We do update this Policy from time to time so please do return and review this Policy regularly. If we change our Privacy Policy we will post these changes to the web site. If you have any queries or concerns please click here to contact us.

Thank you for choosing a Beg Bicycle product. By using this website you agree to be bound by these Terms and Conditions. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. You can print off these Terms, or store them in your computer, for future reference.

These Terms and Conditions do not affect your statutory rights.

Terms of Use
All orders that you place on the Website will be subject to acceptance in accordance with the following terms of use ("Terms") for the begbicycle.com website ("Site") provided by Beg Bicycles Ltd ("we/us"). You can print off these terms, or store them in your computer, for future reference. Please read them carefully.

1. Privacy Policy
Any personal data which you may provide us through the Site is subject to our Privacy Policy

2. Use of the Site
Access to the Site is subject to our Website Disclaimer.

3. Dealings with Third Parties
(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.
(b) Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings

Terms of Sale
All orders that you place on the Website will be subject to acceptance in accordance with the following terms of sale ("Terms") for the begbicycle.com website ("Site") provided by Beg Bicycles Ltd ("we/us"). You can print off these terms, or store them in your computer, for future reference. Please read them carefully.

1. Conditions of sale
In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the products select "Go to Checkout", "Confirm Order details" page, "Confirm my Order". In doing this you offer to buy the Goods at the prices indicated as well as any applicable delivery charges. We will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Beg Bicycles.
The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur in circumstances including we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.

2. Pricing and Availability
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

The product price, as displayed, is inclusive of UK VAT at the appropriate rate.

3. Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

4. Cancellations
You have the right to cancel your order at any time before you receive the products you ordered, by contacting us on +44 1223 655 222 or 202. If these products have already been assigned or dispatched when you contact us, you may return them within 14 days of receipt of delivery to receive a full refund.

5. Returns and Exchanges including faulty goods
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund.
Items you need to return for refund or exchange will be accepted within our generous 14-day returns period of receipt of the goods. The goods must be returned unused, including bicycles, with all the parts, original tags and enclosures intact. For bicycles, we charge a re-stocking fee of 10% of the purchase price.

We request that you please contact our customer services team before returning any goods.

Items returned outside that period will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

We are not responsible for return postage unless in exceptional circumstance that an item is faulty, has been mis-described or your order delivered is incorrect. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your card statement.

If we consider that the product is faulty we will rectify the problem or offer a full refund and in this instance you will not be charged for the return postage. If the returned item is found not to be faulty, the items will be returned to you without refund and you will incur the return postage costs. It is vital that you contact us within 48 hours. Please sign for your goods as 'UNCHECKED'. Failure to do so will invalidate any claims for transit damage.

If you find your goods arrive damaged, please email us immediately and email photographs of the packaging and contents within 7 days of receipt. We can not make insurance claims after this period.

Damage claims will be dealt with on a case by case basis and we will do our very best to rectify any problems as quickly as possible. For minor damage, replacement parts will be sent before a product swap. If the damage is substantial, and you have followed the procedure above, we will arrange for collection and either a replacement (subject to availability) or a full refund will be provided.

6. Cancellation and refund of bespoke or custom-made products
We are not able to cancel orders or accept returns on any made-to-order items unless they are faulty or we have not followed your specification. Because of the bespoke nature of these products we would not be able to resell items made to a particular specification.

If you have any questions about your bespoke or custom-made item, please contact us on 01223 655222 or 202 before placing your order.

7. General Information
(a) These terms constitute the entire agreement between you and us.
(b) Any failure by us to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right
or provision.
(c) These terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.
(d) Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of your own computer and peripheries.
(e) All weights and sizes are supplied as a guide only and are approximate.

8. Our details
The principal place of business is at Crosskeys Orchard, High St, Hemingford Abbots, Cambridgeshire, PE28 9AE and the registered office is at 32 East Street, St Ives, Huntingdon, Cambs PE27 5DV.
Beg Bicycles Ltd is registered in the UK.
Company number: 07338195
UK VAT Reg No: GB 104 9540 30

Our Intellectual Property
Beg Bicycles and other Beg Bicycles owned names and or logos contained in this site are trademarks and or registered trademarks of Beg Bicycles. Other names on this site may be trademarks or registered trademarks of their respective owners.

Copyright in the design, text and graphics contained in the website is held by Beg Bicycles Ltd., trading as Beg Bicycles. The use of the photographs on the website is under license to Beg Bicycles, copyright for these photographs remains with the individual photographers.

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. USE OF WEBSITE
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. VISITOR CONDUCT
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. SITE UPTIME
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. LINKS TO AND FROM OTHER WEBSITES
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. EXCLUSION OF LIABILITY
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

7. OUR DETAILS

Our business’s name is:
Beg Bicycles Ltd

Our trading address is:
Beg HQ, Crosskeys Orchard, High St, Hemingford Abbots, Huntingdon, Cambs PE28 9AE

Our VAT registration is:
123.456.78

Our contact details are:
Customer Services – 01223.655.202
General Enquiries – 01223.655.222

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