TERMS AND CONDITIONS
Thank you for choosing a Beg Bicycle product. By using this website you agree to be bound by these Terms and Conditions. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. You can print off these Terms, or store them in your computer, for future reference.
These Terms and Conditions do not affect your statutory rights.
2. Use of the Site
Access to the Site is subject to our Website Disclaimer.
3. Dealings with Third Parties
(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.
(b) Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings
Terms of Sale
All orders that you place on the Website will be subject to acceptance in accordance with the following terms of sale ("Terms") for the begbicycle.com website ("Site") provided by Beg Bicycles Ltd ("we/us"). You can print off these terms, or store them in your computer, for future reference. Please read them carefully.
1. Conditions of sale
In order to create a contract between you and us, please follow the simple on screen instructions taking you through the process of placing an order on the website. To place an order for the products select "Go to Checkout", "Confirm Order details" page, "Confirm my Order". In doing this you offer to buy the Goods at the prices indicated as well as any applicable delivery charges. We will send an automated order acknowledgement email to you, listing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Beg Bicycles.
The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we have not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur in circumstances including we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorisation for your payment.
2. Pricing and Availability
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
The product price, as displayed, is inclusive of UK VAT at the appropriate rate.
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
You have the right to cancel your order at any time before you receive the products you ordered, by contacting us on +44 1223 655 222 or 202. If these products have already been assigned or dispatched when you contact us, you may return them within 14 days of receipt of delivery to receive a full refund.
5. Returns and Exchanges including faulty goods
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund.
Items you need to return for refund or exchange will be accepted within our generous 14-day returns period of receipt of the goods. The goods must be returned unused, including bicycles, with all the parts, original tags and enclosures intact. For bicycles, we charge a re-stocking fee of 10% of the purchase price.
We request that you please contact our customer services team before returning any goods.
Items returned outside that period will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.
We are not responsible for return postage unless in exceptional circumstance that an item is faulty, has been mis-described or your order delivered is incorrect. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your card statement.
If we consider that the product is faulty we will rectify the problem or offer a full refund and in this instance you will not be charged for the return postage. If the returned item is found not to be faulty, the items will be returned to you without refund and you will incur the return postage costs. It is vital that you contact us within 48 hours. Please sign for your goods as 'UNCHECKED'. Failure to do so will invalidate any claims for transit damage.
If you find your goods arrive damaged, please email us immediately and email photographs of the packaging and contents within 7 days of receipt. We can not make insurance claims after this period.
Damage claims will be dealt with on a case by case basis and we will do our very best to rectify any problems as quickly as possible. For minor damage, replacement parts will be sent before a product swap. If the damage is substantial, and you have followed the procedure above, we will arrange for collection and either a replacement (subject to availability) or a full refund will be provided.
6. Cancellation and refund of bespoke or custom-made products
We are not able to cancel orders or accept returns on any made-to-order items unless they are faulty or we have not followed your specification. Because of the bespoke nature of these products we would not be able to resell items made to a particular specification.
If you have any questions about your bespoke or custom-made item, please contact us on 01223 655222 or 202 before placing your order.
7. General Information
(a) These terms constitute the entire agreement between you and us.
(b) Any failure by us to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right
(c) These terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.
(d) Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of your own computer and peripheries.
(e) All weights and sizes are supplied as a guide only and are approximate.
8. Our details
The principal place of business is at Crosskeys Orchard, High St, Hemingford Abbots, Cambridgeshire, PE28 9AE and the registered office is at 32 East Street, St Ives, Huntingdon, Cambs PE27 5DV.
Beg Bicycles Ltd is registered in the UK.
Company number: 07338195
UK VAT Reg No: GB 104 9540 30
Our Intellectual Property
Beg Bicycles and other Beg Bicycles owned names and or logos contained in this site are trademarks and or registered trademarks of Beg Bicycles. Other names on this site may be trademarks or registered trademarks of their respective owners.
Copyright in the design, text and graphics contained in the website is held by Beg Bicycles Ltd., trading as Beg Bicycles. The use of the photographs on the website is under license to Beg Bicycles, copyright for these photographs remains with the individual photographers.